Privacy Policy

Who We Are

Macro Genesis IT Services Ltd. is the data controller responsible for processing your personal data via this website. Our contact details are listed at the end of this policy.

How and Why We Collect Personal Data

We collect personal data for specific, lawful reasons:

• When you contact us via forms, email, or other communication
• When you navigate or interact with our website
• When your device provides technical data automatically

We collect this information to:

• Respond to your enquiries and provide information you request
• Analyse website performance and user trends
• Ensure security and prevent misuse of our platform
• Comply with legal obligations

The lawful bases for processing may include your consent, our legitimate interests, contractual necessity, or legal compliance.

What Data We May Collect

• Your name and contact details (email, phone, etc.)
• Technical and usage data such as IP address, browser type, device information
• Any information you submit via forms or communication
• Information from cookies (see our Cookie Policy)

How We Store and Protect Your Data

Personal data is stored securely using encrypted systems and protected with organisational and technical safeguards. Data access is strictly limited to staff and service providers who need it for legitimate business or technical purposes.

Third Parties and Data Sharing

We may share your personal data with:

• Trusted service providers (e.g., hosting, analytics) acting under strict confidentiality and data processing agreements
• Legal authorities where required by law

Third-party processors are obligated to follow the same privacy standards and may only use your data to support services on our behalf.

International Transfers

In the event that data must be transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions approved by the European Commission.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is legally required. Once it is no longer needed, data will be securely deleted or anonymised.

Your Data Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data (“right to be forgotten”)
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time (if processing is based on consent)
• Not be subject to decisions based solely on automated processing

To exercise these rights, please contact us using the details below.

Cookies

We use cookies to operate and improve our website. Some cookies may be linked to personally identifiable information. For full details, see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be reflected on this page. Continued use of our website after such updates constitutes acceptance.

Contact Us

If you have any questions or requests related to this policy, you may contact:

Macro Genesis IT Services Ltd.

Email: contact@macro-genesis.com

Address: 18 Lavele Str, 2nd floor, Vazrazhdane District, Capital Municipality, Sofia, 1000, Bulgaria

Phone: +359876697149

Registration Number: 207029540